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Now showing items 11-20 of 20
Experimental Marketing and Service Quality for Railway Customer Satisfaction
(Quality Access to Success (Journal of Management Systems), Vol. 21, No. 178/ October 2020, 2020-10-01)
This research aims to investigate the influence of marketing experience and service quality on railway customer
satisfaction. This type of research is explanatory research. The population in this research is all consumers ...
Loyalty-Based Sustainable Competitive Advantage and Intention to Choose Back at One Bank
(Quality Access to Success, 2022-08-01)
The existence of banking institutions has an important role in the country's economy. Banking institutions have three
main functions, namely financial intermediary, agent of development and agent of trust. The existence ...
The Influence of Service Quality and Price and Location on Consumer Satisfaction at Legian Jember Restaurant
(IJCIRAS, 2022-02)
This study aims to examine and analyze the effects of (a) service quality; (b) price; (c) location. Quantitative research approach. This type of research is explanatory research. This study uses primary data of distributing ...
Quality Function Deployment and Kano Model for Service Quality Improvement of UNEJ Medical Center
(International Journal of Scientific Development and Research (IJSDR), 2022-06-25)
The competition among health care industries in Indonesia is rapidly developing. UNEJ Medical Center (UMC) is
a health service unit provided by the University of Jember, Indonesia. UMC's improvement of service quality is ...
Influence of System Quality, Information Quality, and Service Quality on Organization at Public Health Center Pasuruan City
(WORLD JOURNAL OF ADVANCE HEALTHCARE RESEARCH, 2021-01-01)
Health policy in Indonesia requires every public health center to organize a Puskemas Management
Information System (SIMPUS). SIMPUS implementation in Pasuruan City aims to improve the quality of
health services, but in ...
The Influence of Service Quality, Brand Image, and Store Atmosphere on Customer Loyalty through Customer Satisfaction at Indomaret Plus Jember
(Jurnal of Management Systems, 2021-04-01)
This study aims to determine the influence of service quality, brand image, and store atmosphere on customer loyalty through customer satisfaction at Indomaret Plus Jember. The research sample consisted of 100 respondents ...
The Effect of Service Quality on Consumer Satisfaction, Word of Mouth, Brand Trust and Decision to Choose Banking Services at College Employees In The City of Kupang
(Archives of Business Research – Vol.7,No.7, 2019-07-25)
The Bank in general aims to support the implementation of national development in
order to improve equity, economic growth and national stability towards improving
people's welfare. Banks in Indonesia must carry out their ...
Brand Trust for Creating Brand Loyalty in Automotive Products
(International Journal of Management (IJM), 2020-06-02)
Brand trust represents the willingness of consumers to rely on a brand while facing the risks with the expectation that the brand will provide positive outcomes. Brand loyalty explains brand commitment to enhance the ...
Pengaruh Kualitas Layanan, Harga Dan Citra Merek Terhadap Kepuasan Dan Loyalitas Pelanggan POS Ekspres dI Kantor POS Bondowoso dan Situbondo
(Jurnal Ekonomi Akuntansi dan Manajemen, 2015-07-07)
The objectives of this study was to determine the effect of
service quality, price and brand image on Post Express customer
satisfaction and loyalty in Bondowoso and Situbondo Post Office,
using analytical methods ...
The Correlation Between Nurse Response Time and Service Quality and Family Satisfaction in the Emergency
(Health and Technology Journal (HTECHJ), 2025-01-28)
Response time is a combination of the response time when the patient comes to the health
center until he receives service from the staff. The standard time is ≤ 5 minutes for patients
to be served after arriving at the ...