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    Building Customer Loyalty Based on Service Quality, Company Image, Customer Value and Experiential Marketing 

    Suroso, Imam (2017-12-20)
    The this study purpose is to test the effect of service quality, company image and customer value on experiential marketing and customer loyalty at PT Asuransi Jasaraharja Putera Indonesia. Total 200 respondents are ...
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    EFFECT OF SERVICE QUALITY AND BRAND IMAGE ON SATISFACTION AND LOYALTY OF TIKI CUSTOMER IN JEMBER 

    Suroso, Imam (2017-01-23)
    This study purpose is to test the effect of service quality and brand image on satisfaction and loyalty of TIKI customer in Jember.
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    Impact of Service Quality, Price, and Brand on Loyalty with the mediation of Customer Satisfaction on Pos Ekspres in East Java 

    Dimyati, Mohamad; Subagio, N. Ari (2016-08-25)
    The study examines the effect of service quality, price, brand image on customer satisfaction. This study also investigates the effect of loyalty, customer satisfaction on customer loyalty. The population is the customers ...
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    Model Empiris Membangun Kesetiaan Pelanggan Berbasis Kualitas Pelayanan Dengan Mediasi Kualitas Hubungan Pada Industri Ritel Berbasis Jejaring Minimarket 

    Dimyati, Mohammad; Afandi, Mochammad Farid (2018-10-16)
    The objective of this research is to analysis the direct effect of service quality on relationship quality and customer loyalty, the direct effect of relationship quality on customer loyalty, and indirect effect of service ...
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    The Influence of Service Quality, Brand Image, and Store Atmosphere on Customer Loyalty through Customer Satisfaction at Indomaret Plus Jember 

    YULISETIARINI, Diah; MAWARNI, Tita Dicky (Jurnal of Management Systems, 2021-04-01)
    This study aims to determine the influence of service quality, brand image, and store atmosphere on customer loyalty through customer satisfaction at Indomaret Plus Jember. The research sample consisted of 100 respondents ...
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    Pengaruh Kualitas Layanan, Harga Dan Citra Merek Terhadap Kepuasan Dan Loyalitas Pelanggan POS Ekspres dI Kantor POS Bondowoso dan Situbondo 

    SUWANDI, Suwandi; SULARSO, Andi; SUROSO, Imam (Jurnal Ekonomi Akuntansi dan Manajemen, 2015-07-07)
    The objectives of this study was to determine the effect of service quality, price and brand image on Post Express customer satisfaction and loyalty in Bondowoso and Situbondo Post Office, using analytical methods ...

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    AuthorSuroso, Imam (2)Afandi, Mochammad Farid (1)Dimyati, Mohamad (1)Dimyati, Mohammad (1)MAWARNI, Tita Dicky (1)Subagio, N. Ari (1)SULARSO, Andi (1)SUROSO, Imam (1)SUWANDI, Suwandi (1)YULISETIARINI, Diah (1)Subject
    customer loyalty (6)
    service quality (6)
    brand image (4)price (2)satisfaction (2)company image (1)Customer Satisfaction (1)customer satisfaction (1)experiential marketing (1)relationship quality (1)... View MoreDate Issued2017 (2)2015 (1)2016 (1)2018 (1)2021 (1)Has File(s)Yes (6)

    UPA-TIK Copyright © 2024  Library University of Jember
    Contact Us | Send Feedback

    Indonesia DSpace Group :

    University of Jember Repository
    IPB University Scientific Repository
    UIN Syarif Hidayatullah Institutional Repository