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Improving Customer Loyalty Based on Relationship and Service Quality on Networked Store Customer
The research objectives of this study is to examine: (i) the influence of service quality on relationship quality and customer loyalty; (ii) the influence of relationship quality on customer loyalty; and (iii) the ...
Revitalizing Customer Value And Competitive Advantage Of Coastal Culinary Tourism In Jember
Coastal culinary tourism is one of potential destination and economic source in Jember district, Indonesia. Majority of coastal culinary tourism in Jember is operated by Small and Medium Enterprises (SMEs) with limited ...
The Effect of Service Quality on Consumer Satisfaction, Word of Mouth, Brand Trust and Decision to Choose Banking Services at College Employees In The City of Kupang
(Archives of Business Research – Vol.7,No.7, 2019-07-25)
The Bank in general aims to support the implementation of national development in order to improve equity, economic growth and national stability towards improving people's welfare. Banks in Indonesia must carry out their ...