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The Effect of Service Quality on Consumer Satisfaction, Word of Mouth, Brand Trust and Decision to Choose Banking Services at College Employees In The City of Kupang
(Archives of Business Research – Vol.7,No.7, 2019-07-25)
The Bank in general aims to support the implementation of national development in
order to improve equity, economic growth and national stability towards improving
people's welfare. Banks in Indonesia must carry out their ...
Pengaruh Kualitas Layanan, Harga Dan Citra Merek Terhadap Kepuasan Dan Loyalitas Pelanggan POS Ekspres dI Kantor POS Bondowoso dan Situbondo
(Jurnal Ekonomi Akuntansi dan Manajemen, 2015-07-07)
The objectives of this study was to determine the effect of
service quality, price and brand image on Post Express customer
satisfaction and loyalty in Bondowoso and Situbondo Post Office,
using analytical methods ...