The Effect of Service Quality to the Patient Satisfaction Of Premium Recipient and Non-premium Recipient of National Health Insurance (Jkn Pbi and Non Pbi) Participants in Out Epatient Unit of Rs X Jember District

Abstract

This research aimed to identify effects of service quality to the patient satisfaction of premium recipient (PBI) and non-premium recipient (Non-PBI) of National Health Insurance in out-patient unit of RS X, Jember District. The method of this research was quanrirative. while based on the research time, it was included into cross sectionai research. The total sample of this research were 110 sample, which were taken from purposive sampling. The data was then analyzed through ordinal regression test in order to test the effects with significance value (a ;> 0.05). The test result on effects of service quality and patient satisfaction on this research showed that the significauce level value 0,000 was fewer than T table value 0,005, thus, HO was approved, which stated that there was effect between service quality and patient satisfaction in the out-patient unit of RS X. Jember District, particularly the total N were 110 respondents. This research concluded the effect between sen' ice quality and patient satisfaction of premium recipient and llen-ptem.iillfi reeipieill of National Health Insurance parueipanlS iii llie out-patient wUI of RS X, Jember Distrcit.