| dc.description.abstract | The progress and development of technology, telecommunications, multimedia and
information technology or commonly referred to as telematics can ultimately change the
organizational structure, social relations, and society. Consumers can also be parties who place
funds and / or utilize services available at Financial Services Institutions. Related to this,
consumers who use financial services institutions include customers in banks, investors in the
capital market, participants in pension funds, and others. As in the opinion of Muhamad
Djumhana, the public can trust the bank if the bank has guaranteed the confidentiality of the
customer's data. Every bank has an information technology system, without exception Bank
Mandiri. The information technology system of each bank has a very important role. If something
goes wrong even though it's a small thing it has a huge impact on the system at the bank that is
running. As explained in the online media Kontan.co.id. On July 20, 2019. Related to this,
customers were worried about the balance in their account, which greatly affected the customer
and the customer felt disadvantaged. Related to this there is a need for legal protection for the
loss-making customer, in which the customer as a consumer has the rights to the goods and / or
services obtained. | en_US |
