Kualitas Pelayanan Administrasi Kependudukan di Kecamatan Campurdarat Kabupaten Tulungagung
Abstract
This research was designed to determine and analyze the quality of
population administration services at Campurdarat District Tulungagung
Regency. This research is a type of mixed methods research by collecting data
through observation, interviews and documentation. The informants taken by
researchers were service recipients, population administration service operators,
District Secretaries and Head of Public Services for Campurdarat District. In this
study, researchers used five concepts of service quality, namely tangible,
responsiveness, reliability, assurance, empathy to determine the quality of
population administration services in Campurdarat District.
Based on the results of observations and interviews, the quality of
population administration services in Campurdarat District is considered to be
good enough. Based on the five concepts of service quality, namely Tangible,
Responsiveness, Reliability, Assurance, Empathy, there are only two indicators
that still have deficiencies. These deficiencies include tangible and assurance,
namely the lack of facilities and infrastructure such as rooms that are too narrow,
a lack of waiting chairs, no tables and stationery for visitors, limited operational
equipment, and a less than ideal number of employees. and inappropriate opening
and closing hours. Overall, the quality of service implemented in Campurdarat
District is quite good, although several aspects still need improvement so that the
service is more optimal.