Evaluasi User Experience dan Rekomendasi Perbaikan pada Sistem Informasi Pelayanan Dispendukcapil Jember dengan Menggunakan Metode User Experience Questionnaire.

Abstract

The Jember Dispendukcapil Service Information System is an application system launched in 2019 by the Jember Regency Government to make it easier for the public to find information and services related to population and civil registration in the Regency. Jember. This research uses the User Experience Questionnaire (UEQ) method which has 6 parameters with 26 items, the UEQ parameters include Attractive, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty. The results of this study are recommendations for feature improvements to be improved on the User Experience Questionnaire (UEQ) parameters. The stages of research carried out in this study were starting from data collection, literature study, determining respondents, compiling instruments, making data collection strategies, distributing UEQ questionnaires, analyzing data from evaluation results using the UEQ data analysis tool, and compiling recommendations for improvement. The results of the study have obtained an Attractive value of 1.26 which falls into the above average criteria, Perspicuity 1.35 falls into the above average criteria, Efficiency 0.97 falls into the below average criteria, Dependability 0.89 falls into the below average criteria, Stimulation 1.11 into the above average criteria, Novelty 1.19 is included in the good criteria. Based on the list of problems and recommendations for improvement obtained from 100 research respondents, the researchers determined that there were 8 recommendations for improvement for the application of the SIP Dispendukcapil Jember.