| dc.description.abstract | VEDIKA is a system developed by BPJS Kesehatan to reduce the claim
of pending, accelerate the process of verifying claims, and reduce the
operational burden of BPJS Kesehatan. This is as a follow-up to the emergence
of hospital complaints regarding the implementation of INA CBG'S claim
payment, The complaint has an impact on hospital satisfaction rate against
BPJS Kesehatan decline. This studyto puspose described the VEDIKA BPJS
Kesehatan at Sidoarjo Regional Public Hospital in 2019. MethodeThis
descriptive research was conducted by researcher Sidoarjo Regional Public
Hospital. The unit analysis in this research is the installation of the Sidoarjo
regional public hospital. All collected data and analytical techniques were
presented in descriptive or narrative form and using univariate analysis.
Result: The results showed that the submission of claims at the Sidoarjo
Regional Public Hospital was adjusted to the VEDIKA system, the number of
hospital staff supported the implementation of the VEDIKA system so that the
implementation of the VEDIKA system at Sidoarjo Regional Public Hospital
could be carried out properly. Conclusion: Sidoarjo Regional Public Hospital
has adjusted to the VEDIKA BPJS Health system, but the implementation of the
VEDIKA system is still not optimal in minimizing file returns, the use of the
Vclaim application which often experiences server downs and maintenance
class rights that do not appear in the system output | en_US |
