• Login
    View Item 
    •   Home
    • UNDERGRADUATE THESES (Koleksi Skripsi Sarjana)
    • UT-Faculty of Economic and Business
    • View Item
    •   Home
    • UNDERGRADUATE THESES (Koleksi Skripsi Sarjana)
    • UT-Faculty of Economic and Business
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    ANALISIS PENGARUH FAKTOR-FAKTOR TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA MANAJERIAL (Studi Kasus pada PTPN X (Persero) Jember)

    Thumbnail
    View/Open
    Dhita Bachryan Yuniasari - 060810391029_1.pdf (320.2Kb)
    Date
    2013-12-24
    Author
    Dhita Bachryan Yuniasari
    Metadata
    Show full item record
    Abstract
    Modern marketing is no longer making profit as a primary goal to be achieved, but the customer satisfaction that became the main pillar of the business by providing quality goos and services. One effort is to create a total quality management (TQM) oe quality of integrated quality that has been used in major corporations worldwide.This study is an cases study research conducted at PTPN X (Persero) JEMBER. The aim was to test the hypothesis that the effect of variables related to the role of leadership, Focus on Customer, quality policy, relationship and empowerment employee, education and training, on managerial performance in the firm.This study uses a quantitative approach ti the desaign of surveys and questionnaires. Respondents were all employees of PTPN X (persero) Jember with the sample numbered 35 people. Data analysis technicues to test the hypothesis is liniier multiple regression and statistical tests t. the results of this study indicate that the effect of TQM simultanously and partially on managerial performance
    URI
    http://repository.unej.ac.id/handle/123456789/12665
    Collections
    • UT-Faculty of Economic and Business [12446]

    UPA-TIK Copyright © 2024  Library University of Jember
    Contact Us | Send Feedback

    Indonesia DSpace Group :

    University of Jember Repository
    IPB University Scientific Repository
    UIN Syarif Hidayatullah Institutional Repository
     

     

    Browse

    All of RepositoryCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    LoginRegister

    Context

    Edit this item

    UPA-TIK Copyright © 2024  Library University of Jember
    Contact Us | Send Feedback

    Indonesia DSpace Group :

    University of Jember Repository
    IPB University Scientific Repository
    UIN Syarif Hidayatullah Institutional Repository