Pengaruh Budaya Organisasi Terhadap Kinerja Karyawan Melalui Organizational Citizenship Behavior

Abstract

This study aims to analyze the influence of organizational culture on employee performance through Organizational Citizenship Behavior (OCB) at PT PNM Mekaar Syariah Unit Kalimanah. The research was motivated by the importance of employee performance in supporting the effectiveness of ultra micro financing services, as well as the role of organizational culture in encouraging employess to display voluntary behavior beyond their formal responsibilities. Organizational culture is expected to create work behavior that contributes to improving employee performance through OCB. This study used a quantitative approach with a saturated sampling technique involving 32 employees of PT PNM Mekaar Syariah Unit Kalimanah as respondents. Data were collected through questionnaires using a Likert scale and analyzed using path analysis with the assistance of SPSS software. The variables in this study consisted of organizational culture as the independent variable, employee performance as the dependent variable, and Organizational Citizenship Behavior (OCB) as the mediating variable. The results showed that organizational culture had a positive and significant effect on Organizational Citizenship Behavior (OCB). Organizational Citizenship Behavior (OCB) also had a positive and significant effect on employee performance. In addition, organizational culture had a negative and not significant direct effect on employee performance. The Sobel test results indicated that Organizational Citizenship Behavior (OCB) was able to mediate the influence of organizational culture on employee performance. These findings indicate that a strong organizational culture can encourage the emergence of voluntary employee behavior, which ultimately contributes to improving employee performance.