Waste Mapping Strategy Based Lean Management in Outpatient Installation at Hospital X Banyuwangi District

Abstract

Lean management is a method used to eliminated or reducing waste. In the outpatient installation at the hospital X Banyuwangi. There are several waste that must be addressed immediately so that service ccan run optimally. The purpose of this study is to map waste based on lean management in outpatient installation. The research is a qualitative research with a type of phenomenology. The informans of this research results, there are 8 categories of the waste contained in outpatient installation, namely defect, overproduction, waiting, non-utilized talents, transportation, inventory, motion, and extra processing. There are 3 waste that must be resolved quickly due to their very serious impact namely extra processing in the form of hospital management information system (SIMRS) which not integrated, waiting in the form of the patient waiting time, and inventory in the form of mismatched drug stocks. Improvements were made using the failure mode and effect analysis (FMEA) method in the form of solution and the resulting impact. One form of the solution is the kanban design