Penggunaan Bahasa Inggris untuk Layanan Pelanggan untuk Mengoptimalkan Layanan Western Union di PT. Bank Rakyat Indonesia Unit Universitas Jember

Abstract

Bank is an institution that provides financial services. English as one of the International languages has an important relation with banking services activities, especially in Western Union Services. The Customer Services have to know English Usage to optimize the Western Union Services. Therefore, this job report tried to give description on what the Western Union Services is, what the English Usage in the Western Union Services are, and what the relationships of English with the Western Union Services are. Through observation and library research, the descriptions were made. Western Union is the fastest way to send and receive money to the worldwide. As its worldwide, English skills such as speaking, reading, listening, and writing are significance in explaining the Western Union products and in computerizing process. Thus, the quality of the service owned by the Customer Services is really marked from the way to serve the customers. The Customer Services in PT. BRI Jember University Unit must increase and maintain the work system professionally and always tries to give the best service to the customers.