• Login
    View Item 
    •   Home
    • LECTURER SCIENTIFIC PUBLICATION (Publikasi Ilmiah)
    • LSP-Accredited National Journal
    • View Item
    •   Home
    • LECTURER SCIENTIFIC PUBLICATION (Publikasi Ilmiah)
    • LSP-Accredited National Journal
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Model Struktural Service Quality terhadap Relationship Quality dan Loyalitas Pelanggan Bengkel Yamaha di Kota Jember

    Thumbnail
    View/Open
    Model Struktural Service.pdf (6.044Mb)
    Date
    2018-10-26
    Author
    Dimyati, Mohamad
    Metadata
    Show full item record
    Abstract
    This study aims to examine the effect of (1) service quality on relationship quality, (2) service quality to customer loyalty, and (3) relationship quality on customer loyalty. Analysis technique using structural equation modeling analysis (SEM) with AMOS 18. The design of this study are included in the confirmatory research and research as well as explanatory. This sampling technique research using systematic random sampling with the number of respondents of 150 respondents. Results showed that: (1) service quality significant effect on relationship quality, (2) service quality are not significant influence on customer loyalty, but have a significant effect indirectly through the relationship quality, and (3) relationship quality significantly influence customer loyalty
    URI
    http://repository.unej.ac.id/handle/123456789/87565
    Collections
    • LSP-Accredited National Journal [7]

    UPA-TIK Copyright © 2024  Library University of Jember
    Contact Us | Send Feedback

    Indonesia DSpace Group :

    University of Jember Repository
    IPB University Scientific Repository
    UIN Syarif Hidayatullah Institutional Repository
     

     

    Browse

    All of RepositoryCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    LoginRegister

    UPA-TIK Copyright © 2024  Library University of Jember
    Contact Us | Send Feedback

    Indonesia DSpace Group :

    University of Jember Repository
    IPB University Scientific Repository
    UIN Syarif Hidayatullah Institutional Repository