FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN KONSUMEN PADA RUMAH SAKIT PTPN X JEMBER

Abstract

The objective of the factors affecting the customer satisfaction of PTPN X Hospital of the State Plantation Inc. X) of Jember. The data utilized is the primary and secondary data. The primary data is collected by questionnaire. Meanwhile, the secondary data is gain from the related institution.