HUBUNGAN PENDIDIKAN DAN PELATIHAN ( DIKLAT) PEGAWAI DENGAN KUALITAS PELAYANAN PEGAWAI DI BIDANG PELAYANAN PADA BADAN KEPENDUDUKAN KELUARGA BERENCANA DAN CATATAN SIPIL KABUPATEN JEMBER

Abstract

The problems of service is something that very general but to become attractive because to come today cannot find good solutions. Society opinion about bad service that their acceptance make society dislike to concerned with bureaucracy. The regulation and procedure to make difficult society to get this service. Deviation about cost and too long time in service proses is not new something again for society. Badan Kependudukan Keluarga Berencana and Catatan Sipil Jember Regency is one of instance that their service very need by society and they hope if this instance can give service quality. People principle is capital important in work service and always become visible. Participate imployee in one of organization or instance become reflect succesed this instance. Optimal managed their resources that have by employee possession hope can give service quality. Education and training employee become feflect to manage resources that have by employee. With in education and training hope can to propagate all potency and capability that have by employee in work their jobs and according continuity will give positif effect that is to get better output this work and existence for Badan Kependudukan ,Keluarga Berencana and Catatan Sipil Jember Regency. From output consider test signification smooth with use t-test count to get value 5, 23 . the in omparison with b table for dk=20, so significant smooth 0,05 so it understand if t count more big from table t ( 5,23>2,086), this extended if any relation that significance between give education and training for employee with service quality in Badan Kependudukan, Keluarga Berencana and Catatan Sipil Jember Regency. So then Hypothesis Nol (Ho) that to explain cannot relation between give education and training employee with service quality in Badan Kependudukan, Keluarga Berencana and Catatan Sipil Jember Regency refused and Ha that to explain any relation between give education and training employee with service quality in Badan Kependudukan, Keluarga Berencana and Catatan Sipil Jember Regency acceptance and to more get better service quality so programe education and training must to get better too.