Browsing Fakultas Ekonomi by Subject "Service Quality (tangibles, reliability, responsiveness, assurance and empathy), satisfaction, and loyalty"
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ANALISIS PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH TABUNGAN BRITAMA PT. BANK RAKYAT INDONESIA (PERSERO), Tbk CABANG JEMBER
(2014-04-15)The study aimed at finding out and analyzing the effects of service quality, which included the components of tangibles, reliability, responsiveness, assurance, and empathy, on the customers’ satisfaction and loyalty. ...