PENGARUH IMPLEMENTASI TOTAL QUALITY MANAGEMENT TERHADAP PENINGKATAN MUTU LEMBAGA PENDIDIKAN (STUDI KASUS PADA UNIVERSITAS JEMBER)

Abstract

Within recent periods of years, a large number of researches on Total Quality Management have existed in the field of education. Total quality Management can increase not only product quality of a company, but also quality of an educational institution. Total Quality Management in the field of education is undertaken based on four main principles formulated by Hensler and Brunnel, they are focus on customers, respect for every person, fact-based management, and sustainable improvement. This research is aimed at identifying how much management commitment of an educational institution is in realizing Total Quality Management as a strategy in competing in improving quality of the educational institution itself as well as at analyzing how much the influence of implementation of Total Quality Management on quality improvement of an educational institution. This research is in purpose of examining hypothesis, in which the data used were primary data obtained from conducting a field study through questionnaire on the investigated object; it was University of Jember. Based on the research findings and discussion, it can be concluded that partially not all variables in the implementation of Total Quality Management provided influences on quality improvement of an educational institution. Only variables of focus on consumer, respect for every person, and fact-based management influenced quality improvement of the educational institution.