Persepsi Keluarga Pasien di Rumah Sakit Tingkat III Baladhika Husada Jember

Abstract

Caring behavior is a different feature of nursing and it is the patient's perception of the caring behavior of the nurse that can have a significant impact on patient outcomes and patient satisfaction. This study aims to determine how the caring behavior of nurses according to the patient's family perception. This study uses a Caring Behavior Assessment (CBA) questionnaire with 45 items based on 10 carative factors of caring: Humanistic and altruistic, Instilling faith & hope, sensitivity, helping-trusting, positive/negative feelings, creative problem solving, teaching/learning, supportive/protective /corrective environment, human needs assist, existential/phenomenological/spiritual force. This study was conducted on the patient's family at Level III Hospital Baladhika Husada Jember. The questionnaire was given to 100 patients' families, of which only 68 questionnaires was obtained. Analysis of the nurse caring behavior variable according to the patient's family perception showed that the proportion of nurses who get sufficient and high caring values, that is 57.4% of respondents had sufficient caring perception and 42.6% of respondents have a high caring perception. The results of this study indicate that respondents have sufficient perceptions of the caring behavior of nurses at Level III Hospital Baladhika Husada Jember. This showed that the nurse's caring behavior overall was good due to the awareness of nurses to apply caring behavior in the nursing care provided to patients and visible when the data retrieval to the respondent looks respondents gave good and positive responses to nurse.