The Use Of Register In Luminor Jember Hotel

Abstract

This research concerns with the phenomenon of the use of register in Luminor Jember hotel. The object of this research is Luminor Jember hotel. It is considered as the national hotel where the register is often used. Theory of speech community by Yule (1985:205) and theory of language varieties by Wardaugh (2006:25) are applied in this research. Furthermore, this research also uses Beardsmore‟s theory (1982:38) about the factors that cause people to choose language to be used in their communication activity. This research applies qualitative research. The data are taken from interview session held to the five participants and from the distribution of questionnaire to twenty hotel‟s staff. Afterward, the data are analyzed by using two techniques. Those are descriptive and interpretative techniques. In addition, this research uses case study as the research strategy. The result of this research shows that there are fifty five register terms used in Luminor Jember hotel. The meanings of those register terms are gotten from the explanation of the receptionists and several sources such as dictionary, article and other internet sources. The meanings of register from the explanation of the receptionists are simple definitions, meanwhile the meanings of register in several sources are complex definitions. In addition, in this research there are three reasons why receptionists use register in hotel. Those are prestige, identity and solidarity. Those are in line with Beardsmore‟s study (1982:38). Moreover, this research presents other reasons why the receptionists use register in hotel. Those are hotel‟s habits and obligation. Furthermore, there are several register terms that are not recognized by the hotel‟s staff. They are included into the status of room in a hotel such as luggage, fee, vacant clean, vacant dirty, vacant clean uncheck vacant clean check and x postponed. Security and food and beverage departments are the departments whose staff mostly do not know those register terms. Additionally, all respondents agree that English terms are used by the receptionist to give service to the hotel‟s guests. They also state that the use of English terms is important in increasing their English vocabularies.