Recognize and Anticipate User Resistance to The Implementation of Health Information Systems

Abstract

In the current global era, most health information systems have been implemented with the support of information and communication technology. This has an impact on the enforcement of dual duties for health professionals as health workers and as operators of health information systems. This 'new task addition' will lead to increased efforts to be able to operate the information system properly. For some health professionals, this will feel burdensome, which can ultimately lead to user resistance, either actively or passively. Both types of resistance must be given serious attention because it often leads to failure in the implementation of new information systems. If not properly anticipated, then this will grow worse. In order for this to be prevented, the effort that must be done by the organization is always to improve and maintain organizational support for the users.