Analisis dan Perbaikan Proses Bisnis pada Perusahaan Manufaktur Menggunakan Product-Based Design (Studi Kasus: CV. Megah Gypsum)

Abstract

This study analyzes and improves the order recording process at CV. Megah Gypsum using a Business Process Management (BPM) approach with the ProductBased Design (PBD) method. Data were collected through semi-structured interviews, direct observation, and document review. Root Cause Analysis with Pareto and Fishbone diagrams shows that the main problems arise from the absence of standardized procedures and the lack of an integrated digital order recording system, which causes incomplete specifications, undocumented revisions, and data inconsistency. The business process was redesigned using PBD, producing a To-Be model of an integrated digital order recording process, modeled in BPMN and simulated in Bizagi Modeler. Simulation results show that average processing time decreases from 9 hours 17 minutes 30 seconds to 5 hours 46 minutes 33 seconds, accompanied by a more balanced workload among divisions. The study concludes that applying Product-Based Design and an integrated digital recording system can improve efficiency, data accuracy, and coordination in the order management process at CV. Megah Gypsum.