Pengukuran Faktor Pengaruh Kepuasan Pengguna Jalan Terhadap Kualitas Teknis Infrastruktur Dengan Pendekatan Structural Equation Modeling (Studi Kasus: Ruas 18 Jalan DI Kecamatan Banyuwangi, Kabupaten Banyuwangi)

Abstract

ABSTRACT Road infrastructure performance has traditionally been assessed using engineering indicators; however, empirical evidence linking technical performance measures with perceived safety and user satisfaction remains limited, particularly in developing regions. This study examines the structural relationships among Road Infrastructure Technical Quality, Road User Safety, and Road User Satisfaction in Banyuwangi Regency, Indonesia. Technical quality was evaluated through engineering-based performance attributes, including pavement and drainage conditions, while user perceptions were collected using structured questionnaires. Data from 98 road users across 19 representative road sections were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results show that Technical Quality significantly enhances Road User Safety (β = 0.812), which in turn significantly influences Road User Satisfaction (β = 0.809). Mediation analysis further indicates a significant indirect effect of Technical Quality on Road User Satisfaction through Road User Safety (β = 0.657; 95% CI = 0.512–0.803; VAF = 100%), confirming that Road User Safety fully mediates this relationship and highlighting the importance of safety perception in translating engineering improvements into user satisfaction. The model explains 66.0% of the variance in user satisfaction, indicating substantial predictive power. The findings suggest that engineering improvements in pavement smoothness and drainage primarily increase user satisfaction by strengthening perceived safety. This study provides empirical evidence integrating engineering performance assessment with user-based perception analysis and offers practical insights for performance-based infrastructure asset management and regional road investment prioritization.