Persepsi ASN terhadap Penggunaan SIASN (Studi Kasus Pada Kepegawaian di Kabupaten Jember)

Abstract

ABSTRACT This study aims to examine the perceptions of Civil Servants (ASN) toward the use of the State Civil Apparatus Information System (SIASN), analyze the level of user satisfaction, and identify the factors influencing ASN perceptions regarding the implementation of SIASN in personnel administration in Jember Regency. This research is motivated by the implementation of digital personnel administration through SIASN as part of bureaucratic reform and digital government transformation to improve the efficiency, effectiveness, and transparency of personnel services. This research employed a qualitative approach with a descriptive research type. The study was conducted at the Regional Civil Service and Human Resource Development Agency (BKPSDM) of Jember Regency and several regional government agencies utilizing SIASN. Data collection techniques included interviews, observations, and documentation involving informants consisting of system administrators, performance appraisal officials, and ASN users of SIASN. Data analysis was carried out through the stages of data reduction, data presentation, and conclusion drawing. The results of the study indicate that ASN perceptions toward the use of SIASN tend to be positive. ASN considered that SIASN has facilitated personnel administration processes to become easier, faster, more efficient, and more transparent compared to the previous manual system. The level of user satisfaction was also categorized as fairly good, as reflected in the willingness of ASN to continue using and recommending SIASN to other employees. Factors influencing user perceptions include system quality, information quality, service quality, internet network stability, and the ability of ASN to operate digital technology. Although there are still technical obstacles such as network disruptions and system slowdowns during peak hours, SIASN is still considered to provide significant benefits in supporting personnel administration management in Jember Regency. Keywords: SIASN, User Perception, User Satisfaction, Civil Servants, Personnel Digitalization.