Penerapan Pelayanan oleh Divisi Customer Experience kepada Wisatawan pada Kunjungan Temple Structure di Taman Wisata Borobudur

Abstract

Borobudur Temple is one of the cultural tourism destinations that attracts many domestic and international tourists because of its historical and cultural value. One of the visit programs available at Borobudur Temple is the temple structure visit, which allows tourists to enter and explore the temple structure area directly. In the implementation of this visit, the customer experience division has a role in providing services to tourists so that the visit activities can run smoothly, orderly, and comfortably. The services provided include ticket purchasing, ticket wristband checking and scanning, Upanat sandal, guide number, and services at the meeting point area before tourists begin the tour. Besides providing services, the customer experience division also gives directions and information related to visit schedules, facilities, and visit procedures to tourists. Services carried out with good communication, informative explanations, and friendly attitudes can help tourists understand the visit flow more easily. Through the services provided by the customer experience division, the temple structure visit activities at Borobudur Temple can run more effectively while creating comfort for tourists during their visit.