Implementasi E-government Sistem Informasi Manajemen Bangunan Gedung dalam Pelayanan Persetujuan Bangunan Gedung di Dinas Pekerjaan Umum dan Penataan Ruang Kabupaten Jember

Abstract

This study aims to describe the implementation of e-government through the Building Management Information System (SIMBG) in the Building Approval (PBG) and Certificate of Functional Worthiness (SLF) services at the Public Works and Spatial Planning Agency of Jember Regency. This study uses a qualitative approach with a descriptive research type. The research informants consist of the Head of the Creative Works Division, the Building and Residential Area Manager as First Expert, the Construction Services Supervisor as First Expert, and SIMBG users. Data were collected through interviews, observation, and documentation, then analyzed using an interactive analysis model that includes data collection, data condensation, data presentation, and drawing conclusions. The results show that the implementation of SIMBG in PBG and SLF services in Jember Regency has been running, but is not yet fully optimal. Supporting factors for implementation include clarity of standards and policy objectives, the ability of the apparatus to adapt to digital systems, positive attitudes and commitments of implementers, good coordination between implementers, and policy support in the form of institutional changes and exemption from PBG levies for Low-Income Communities (MBR). Meanwhile, factors hindering implementation include limited human resources, the lack of ongoing formal training, technical disruptions to the SIMBG system, changes to the Organizational Structure and Work Procedures (SOTK), suboptimal public outreach, and poor public understanding of the requirements for submitting PBG and SLF applications. Overall, SIMBG implementation in Jember Regency still requires strengthening resources, increasing outreach, and ongoing organizational adjustments to support service effectiveness.