| dc.description.abstract | Customer satisfaction is a situation where desires, hopes, and customer needs can be met.
A service is considered satisfactory if the service can meet the needs and expectations of
customers. Customer satisfaction measurement is an important element in providing better
services, more efficient, and more effective. Institutionally, PLN has been providing
services based on professionalism. On the other hand, one of the contributors to high
losses (loss of power) is a dishonest act committed by some electricity consumers who
have no good intentions towards the use of electricity. Therefore, in order to reduce losses
from the non-technical factors, PLN issued a policy such as Power Consumption Control
program called P2TL. Program P2TL by PT. PLN is done they often lead to friction, it is
very possible because of lack of socialization and also the level of consumer understanding
of the regulations or policies of the PLN, so do also the socialization of the importance of
Controlling Power Consumption (P2TL) and legal protection solutions. | en_US |
