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dc.contributor.authorSularso, R. Andi
dc.contributor.authorMulyawan, Iwan
dc.contributor.authorKosasi, Lanny Purnama
dc.contributor.authorChairina, Raden Roro Lia
dc.contributor.authorTitisari, Purnamie
dc.contributor.authorDestari, Fajar
dc.date.accessioned2018-12-26T08:04:10Z
dc.date.available2018-12-26T08:04:10Z
dc.date.issued2018-12-26
dc.identifier.issn2717-3151
dc.identifier.urihttp://repository.unej.ac.id/handle/123456789/89213
dc.descriptionInternational Journal of Economics & Business, Volume 1, Issue 2, page 10 - 19en_US
dc.description.abstractThis study is included in explanatory research. The population is 18 Matahari Department retail Store in East Java. The respondents in this study are employees of salespeople and consumers, this study is also called dyad research, because it uses two different respondents, while the technique of drawing proportional rondom sampling and sub-samples of consumer sub-samples simple random sampling Data analysis methods used Generalized Structured Components Analysis (GSCA). This study concludes that: 1) Job satisfaction has a significant and positive effect on OCB; 2) Job satisfaction has no significant effect on satisfaction; 3) Job satisfaction has a significant and positive effect on the quality of consumer interaction; 4) OCB has a significant and positive effect on the quality of consumer interaction; 5) OCB has no significant effect on the quality of consumer interaction; 6) Quality of consumer interaction has a significant and positive effect on customer satisfaction; and 7) Consumer satisfaction has no significant effect on consumer loyalty.en_US
dc.language.isoenen_US
dc.subjectJob Satisfactionen_US
dc.subjectOCBen_US
dc.subjectQuality of Consumer Interactionen_US
dc.subjectCustomer Satisfactionen_US
dc.subjectCustomer Loyaltyen_US
dc.titleThe Influence of Work Satisfaction, Antecedent Satisfaction and Consumer’s Loyalty Through Organizational Citizenship Behavior and Consumer’s Interaction Qualityen_US
dc.typeArticleen_US


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