| dc.contributor.author | Nugraha, Kristian Suhartadi Widi | |
| dc.contributor.author | Suryaningsih, Ika Barokah | |
| dc.contributor.author | Paramita, Cempaka | |
| dc.date.accessioned | 2018-11-28T02:59:23Z | |
| dc.date.available | 2018-11-28T02:59:23Z | |
| dc.date.issued | 2018-11-28 | |
| dc.identifier.issn | 1978-3108 | |
| dc.identifier.uri | http://repository.unej.ac.id/handle/123456789/88544 | |
| dc.description | Bisma: Jurnal Bisnis dan Manajemen, Vol. 12, No. 3 September 2018 [https://jurnal.unej.ac.id/index.php/BISMA] | en_US |
| dc.description.abstract | The purpose of this study is to analyze the effect of Health Care Service
Quality (HCSQ) elements, that consist of physical environmental quality and
interaction quality, on patient satisfaction in Bina Sehat Hospital, Jember. The
population was the patient of Bina Sehat Hospital. Using purposive sampling
technique, the sample consisted of 100 respondents. Data were analysed using
multiple linear regression. The results showed that partially and simultaneously,
physical environmental quality and interaction quality had a positive significant
effect on patient satisfaction. | en_US |
| dc.language.iso | id | en_US |
| dc.subject | HSQC | en_US |
| dc.subject | interaction quality | en_US |
| dc.subject | patient satisfaction | en_US |
| dc.subject | physical environmental quality | en_US |
| dc.title | Pengaruh Elemen-Elemen Healthcare Service Quality (HCSQ) Terhadap Kepuasan Pasien Rumah Sakit Bina Sehat Jember | en_US |
| dc.type | Article | en_US |
