Customer Repurchase Intention and Satisfaction in Online Shopping

dc.contributor.author	Yulisetiarini, Diah
dc.contributor.author	Subagio, Ari
dc.contributor.author	Paramu, Hadi
dc.contributor.author	Irawan, Bambang
dc.date.accessioned	2017-04-04T03:37:42Z
dc.date.available	2017-04-04T03:37:42Z
dc.date.issued	2017-04-04
dc.identifier.issn	1993-5250
dc.identifier.uri	http://repository.unej.ac.id/handle/123456789/80031
dc.description	International Business Management 11 (1): 215-221,2017	en_US
dc.description.abstract	The objective of this study was to analyze the significant effect of price, service quality and product quality on customer repurchase intention and satisfaction in online shopping at the state universities students in East Java Province. This study used purposive sampling method with the sample consisted of 184 respondents. Structural Equation Model (SEM) was used as the analysis method. Results showed that price and service quality had significant effect on customer repurchase intention. Product quality and service quality had significant effect on customer satisfaction. But, product quality had no significant effect on customer repurchase intention and price had no significant effect on customer satisfaction in online shopping.	en_US
dc.language.iso	en	en_US
dc.subject	Repurchase intention	en_US
dc.subject	customer satiscfaction	en_US
dc.subject	price	en_US
dc.subject	service quality	en_US
dc.subject	product quality	en_US
dc.title	Customer Repurchase Intention and Satisfaction in Online Shopping	en_US
dc.type	Article	en_US