| dc.description.abstract | Backgrounds: Patient satisfaction with dental care is a comparison between the
perceptions of care received by expectations before getting treatment. There are five
dimensions of service quality that influence of patient satisfaction. They are tangibles,
empathy, reliability, responsiveness and assurance using Likert scale. Objective: To observe
the level of patient satisfaction concerning with service of tooth extraction in oral surgery
clinic. Method: These sample was making use of purposive sampling method, which 33
were adopted for sample. The patient with anterior mandible tooth extraction was used as
the sample and filled the informed consent agreement. Data are collected by doing
interview using questionnaires. Results and Conclusion: Result showed patient satisfaction
with dimensions of tangibles 98.5%, the dimension of assurance 87.9%, the dimension of
reliability 81.2%, the dimension of empathy 75.8%, dimension of responsiveness 71%. Both
aspects of empathy and responsiveness need improvement priorities. | en_US |
