| dc.description.abstract | This research aim to to analyse influence of perception of consumer to
the quality of health service to satisfaction of consumer in developing loyality at
customer owning high relation or link orientation to hospital organization. Research
population is all consumers which experiencing treatment and which have felt
health service at hospital in town of Jember. Determination of sampel for hospital
conducted with method of stratified random sampling. While for the sampel of
responder conducted with method of accidental sampling. Variable Research
measured by 13 question item using scale of semantic differential scoring with
scale 1 up to 9. Analysis technique the used are discriptive analysis and path
analysis. Result of percentage analysis and test of t indicate that perception of
consumer to the quality of proven service have an effect on signifikan and positive
to satisfaction and also to loyality. Pursuant to coefficient value of determinasi
parsial of level of influence of perception of consumer to the quality of service to
satisfaction is 65,3%, while to loyalitas equal to 63,6%. Result of discriptive
analysis and test of t also prove that satisfaction have an effect on signifikan and
positive to loyality. | en_US |
