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ANALISIS MANAJEMEN HUBUNGAN PELANGGAN MELALUI KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN PADA RESTORAN PIZZA HUT CABANG JEMBER
(2014-04-15)
This study aimed at analyzing the effects of customer relation management, via
service quality, on the customer satisfaction using the service of Pizza Hut Restaurant of
Jember branch. The study analyzed the correlations ...