| dc.description.abstract | Response time is a combination of the response time when the patient comes to the health
center until he receives service from the staff. The standard time is ≤ 5 minutes for patients
to be served after arriving at the emergency room. Long response times can result in the risk
of death or disability. Fast and precise response time can create a feeling of satisfaction with
the service received. This study aims to determine the correlation between nurse response
time, service quality, and family satisfaction in the UPT Kedungjajang Emergency Room
Community Health Center. This was multivariate quantitative research using correlational
analytical methods with a cross-sectional study. Respondents were obtained in the
emergency room of the Kedungjajang Community Health Center, which was held from 26
June to 26 July 2024. The sampling technique used Total Sampling with a sample of 5 nurses
and Accidental Sampling with 48 patient families. The instrument uses observation and
questionnaires, and it is analyzed using SPSS with the MANOVA test. The research results
showed that fast nurse response time at good service quality was 40 respondents (93.0%),
fast nurse response time at the satisfaction point was 43 respondents (95.6%), and a
significant p-value was obtained at p=0.022 at Nurse Response Time on service quality and
p = 0.001 on nurse Response Time on family satisfaction. Service standards in assisting
quickly and appropriately are provided to patients in the emergency room by competence
and ability. Fast and precise response time can create a feeling of satisfaction with the service
received. Nurse training is essential, and health centers are expected to provide triage
information boards so that patients and families understand the triage priorities given by
nurses. | en_US |
