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EFFECT OF SERVICE QUALITY AND BRAND IMAGE ON SATISFACTION AND LOYALTY OF TIKI CUSTOMER IN JEMBER
(2017-01-23)
This study purpose is to test the effect of service quality and brand image on satisfaction and loyalty of TIKI customer in Jember.
Pengaruh Kualitas Layanan, Harga Dan Citra Merek Terhadap Kepuasan Dan Loyalitas Pelanggan POS Ekspres dI Kantor POS Bondowoso dan Situbondo
(Jurnal Ekonomi Akuntansi dan Manajemen, 2015-07-07)
The objectives of this study was to determine the effect of
service quality, price and brand image on Post Express customer
satisfaction and loyalty in Bondowoso and Situbondo Post Office,
using analytical methods ...