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Model Empiris Membangun Kesetiaan Pelanggan Berbasis Kualitas Pelayanan Dengan Mediasi Kualitas Hubungan Pada Industri Ritel Berbasis Jejaring Minimarket
(2018-10-16)
The objective of this research is to analysis the direct effect of service quality on relationship quality and
customer loyalty, the direct effect of relationship quality on customer loyalty, and indirect effect of
service ...
Improving Customer Loyalty Based on Relationship and Service Quality on Networked Store Customer
(2019-04-09)
The research objectives of this study is to examine: (i) the influence of service quality on relationship quality and customer loyalty; (ii) the
influence of relationship quality on customer loyalty; and (iii) the ...