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Impact of Service Quality, Price, and Brand on Loyalty with the mediation of Customer Satisfaction on Pos Ekspres in East Java
(2016-08-25)
The study examines the effect of service quality, price, brand image on customer satisfaction. This study also investigates the
effect of loyalty, customer satisfaction on customer loyalty. The population is the customers ...
Pengaruh Kualitas Layanan, Harga Dan Citra Merek Terhadap Kepuasan Dan Loyalitas Pelanggan POS Ekspres dI Kantor POS Bondowoso dan Situbondo
(Jurnal Ekonomi Akuntansi dan Manajemen, 2015-07-07)
The objectives of this study was to determine the effect of
service quality, price and brand image on Post Express customer
satisfaction and loyalty in Bondowoso and Situbondo Post Office,
using analytical methods ...