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    Effects of Service Quality on Word of Mouth through Satisfaction in Outpatient at Sakinah Islamic Hospital in Mojokerto Regency 

    Agustin, Nurul; Hernawati, Sri; Viphindrartin, Sebastiana (2018-08-23)
    Hospital is health service institution organizing individual health service. In an increasingly competitive environment, hospitals should be increasingly aware of the importance of providing the best quality service ...
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    The Influence of Product and Service Quality on Consumer Satisfaction and Consumer Loyalty in Water Packaging Company Marshof Brand at CV. Tirta Alam Raya Banyuwangi 

    Imron, Mohammad; Sularso, Raden Andi; Suroso, Imam (2018-07-04)
    This research is intended to know the effect of product and service quality to customer satisfaction and loyalty on Marshof bottled water product (AMDK). This research use quantitative research through explanatory ...
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    The Effect of Competence, Organizational Commitment, and Perceived Organizational Support towards Service Quality and Working Group Performance of Procurement Service Unit in Ministry of Finance of Indonesia 

    Purnomo, Agus Heri; Sularso, Raden Andi; Roziq, Ahmad (2018-07-04)
    This research aims to examine and analyse the effects of competence, organizational commitment, and perceived organizational support towards the service quality and the working group performance of Procurement Service Unit ...
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    Model Empiris Membangun Kesetiaan Pelanggan Berbasis Kualitas Pelayanan Dengan Mediasi Kualitas Hubungan Pada Industri Ritel Berbasis Jejaring Minimarket 

    Dimyati, Mohammad; Afandi, Mochammad Farid (2018-10-16)
    The objective of this research is to analysis the direct effect of service quality on relationship quality and customer loyalty, the direct effect of relationship quality on customer loyalty, and indirect effect of service ...

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    AuthorSularso, Raden Andi (2)Afandi, Mochammad Farid (1)Agustin, Nurul (1)Dimyati, Mohammad (1)Hernawati, Sri (1)Imron, Mohammad (1)Purnomo, Agus Heri (1)Roziq, Ahmad (1)Suroso, Imam (1)Viphindrartin, Sebastiana (1)Subject
    service quality (4)
    AMDK (1)competence (1)consumer loyalty (1)Consumer Satisfaction (1)customer loyalty (1)organizational commitment (1)perceived organizational support (1)product quality (1)relationship quality (1)... View MoreDate Issued
    2018 (4)
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    UPA-TIK Copyright © 2024  Library University of Jember
    Contact Us | Send Feedback

    Indonesia DSpace Group :

    University of Jember Repository
    IPB University Scientific Repository
    UIN Syarif Hidayatullah Institutional Repository