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    Model Empiris Membangun Kesetiaan Pelanggan Berbasis Kualitas Pelayanan Dengan Mediasi Kualitas Hubungan Pada Industri Ritel Berbasis Jejaring Minimarket 

    Dimyati, Mohammad; Afandi, Mochammad Farid (2018-10-16)
    The objective of this research is to analysis the direct effect of service quality on relationship quality and customer loyalty, the direct effect of relationship quality on customer loyalty, and indirect effect of service ...

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    AuthorAfandi, Mochammad Farid (1)
    Dimyati, Mohammad (1)
    Subjectcustomer loyalty (1)relationship quality (1)
    service quality (1)
    ... View MoreDate Issued2018 (1)Has File(s)Yes (1)

    UPA-TIK Copyright © 2024  Library University of Jember
    Contact Us | Send Feedback

    Indonesia DSpace Group :

    University of Jember Repository
    IPB University Scientific Repository
    UIN Syarif Hidayatullah Institutional Repository