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Impact of Service Quality, Price, and Brand on Loyalty with the mediation of Customer Satisfaction on Pos Ekspres in East Java
(2016-08-25)
The study examines the effect of service quality, price, brand image on customer satisfaction. This study also investigates the
effect of loyalty, customer satisfaction on customer loyalty. The population is the customers ...
Improving Customer Loyalty Based on Relationship and Service Quality on Networked Store Customer
(2019-04-09)
The research objectives of this study is to examine: (i) the influence of service quality on relationship quality and customer loyalty; (ii) the
influence of relationship quality on customer loyalty; and (iii) the ...