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    The Effect of Service Quality on Consumer Satisfaction, Word of Mouth, Brand Trust and Decision to Choose Banking Services at College Employees In The City of Kupang 

    KOLI, Damaris Y Koli; SULARSO, Andi; SARDJONO, Sigit (Archives of Business Research – Vol.7,No.7, 2019-07-25)
    The Bank in general aims to support the implementation of national development in order to improve equity, economic growth and national stability towards improving people's welfare. Banks in Indonesia must carry out their ...
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    Pengaruh Kualitas Layanan, Harga Dan Citra Merek Terhadap Kepuasan Dan Loyalitas Pelanggan POS Ekspres dI Kantor POS Bondowoso dan Situbondo 

    SUWANDI, Suwandi; SULARSO, Andi; SUROSO, Imam (Jurnal Ekonomi Akuntansi dan Manajemen, 2015-07-07)
    The objectives of this study was to determine the effect of service quality, price and brand image on Post Express customer satisfaction and loyalty in Bondowoso and Situbondo Post Office, using analytical methods ...

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    Author
    SULARSO, Andi (2)
    KOLI, Damaris Y Koli (1)SARDJONO, Sigit (1)SUROSO, Imam (1)SUWANDI, Suwandi (1)Subject
    service quality (2)
    brand image (1)brand trust and decision to choose (1)customer loyalty (1)customer satisfaction (1)price (1)satisfaction (1)word of mouth (1)... View MoreDate Issued2015 (1)2019 (1)Has File(s)Yes (2)

    UPA-TIK Copyright © 2024  Library University of Jember
    Contact Us | Send Feedback

    Indonesia DSpace Group :

    University of Jember Repository
    IPB University Scientific Repository
    UIN Syarif Hidayatullah Institutional Repository