Browsing LSP-Jurnal Ilmiah Dosen by Subject "Bank Jatim"

Now showing items 1-2 of 2

The Influence of Relationship Marketing and Self Service Technology on The Satisfaction, Loyalty, and Retention of Bank Jatim Customer

WIDYANAYATI, Widyanayati; SULARSO, Raden Andi; HALIK, Abdul (Journal of Research in Business and Management (JRBM), 2021-02-01)

This study took Bank Jatim in Indonesia as the study object which emphasize on the mobile banking by analyzing online marketing variable such as Relationship Marketing, Self-Service Technology, Customer Satisfaction, ...
The Infuence of E-Service and The Received Risks, to E- Relationship Quality, E-Purchase Intention, and E-Loyalty of Bank Jatim Customer

AZIZAH, Nur; SULARSO, Andi; Ayu, Brahma Ratih Ida (Jurnal of Research in Business and Management (JRBM), 2021-02-01)

This study took Bank Jatim in Indonesia as the study object which emphasize on the internet banking by analyzing the online marketing variables such as online service quality, accepted risk, quality of online relationship, ...