| dc.description.abstract | Jember Klinik Hospital is a hospital that has experienced the development
of which was originally devoted serving medical and health care for employees
Plantation (Intern) both active and retired, has now become a private hospital
that also serves the general public. Health care products at the Hospital Clinic
Jember became more varied, but there is a difference of visit rate respectively
poly in each year, such as in poly growth and development increased 34.6% in
2012. While on physiotherapy also increased in 2012 as much as 19.8%. But the
decline in the number of visits occurred in infant massage services, which
declined by 33.7% in 2011 and the poly acupuncture, which decreased by 11.4%
in 2012. Product innovations that will be studied include poly acupuncture,
growth, physiotherapy, infant massage service. The population was patients on
Poly Acupuncture, Growth and Development, Physiotherapy, Infant Massage
Service and obtained sample as many as 92 people. The data were analyzed using
Spearman correlation test with 95% confidence level
. ρ values>0.05. The results
showed that there is a relationship between the product innovation and quality of
service with visit rate, with p value = 0.000.
ρ values< 0.05 means that H
rejected. Jember Klinik Hospital need to do business feasibility analysis and
improve the quality of service with integrated quality management. | en_US |
