The Effect of Service Quality Based on The Carter Model on Bank Customer Loyalty

dc.contributor.author	LESTARI, Evi
dc.contributor.author	SULARSO, Raden Andi
dc.contributor.author	SUROSO, Imam
dc.contributor.author	IRAWAN, Bambang
dc.contributor.author	AFANDI, Mochammad Farid
dc.contributor.author	SUSANTO, Arnis Budi
dc.date.accessioned	2023-06-15T05:48:24Z
dc.date.available	2023-06-15T05:48:24Z
dc.date.issued	2023-06
dc.identifier.uri	https://repository.unej.ac.id/xmlui/handle/123456789/116939
dc.description.abstract	This study aims to examine the effect of service quality with the CARTER model on satisfaction and how it builds customer loyalty. This research was conducted in Indonesia with a population of all customers of Bank Syariah Indonesia The sampling technique in this study is by considering the criteria, namely, respondents are active bank customers who have had a account for at least 3 months. The data analysis technique in this study uses SEM analysis. The results show that the CARTER model has a significant influence on satisfaction , and satisfaction has a significant influence on customer loyalty. In addition, satisfaction has a mediating role on the effect of CARTER model service quality on loyalty.	en_US
dc.language.iso	en	en_US
dc.publisher	GENERAL MANAGEMENT	en_US
dc.subject	Servis Quality	en_US
dc.subject	Carter Model	en_US
dc.subject	Customer Loyalty	en_US
dc.title	The Effect of Service Quality Based on The Carter Model on Bank Customer Loyalty	en_US
dc.type	Article	en_US
dc.identifier.validator	reva	en_US