| dc.description.abstract | Introduction: Assuring the quality of multidrug resistant tuberculosis (MDR-TB) care is
important for a better treatment outcome. Indonesia is one of the countries with the highest
MDR-TB cases in the world, thus it becomes an unresolved issue in Indonesia.
Methods: A Qualitative study developed in a public healthcare facility on Surabaya. This study
aimed to gain insight of the MDR-TB patients perceptions about the out-patient healthcare
services in a public healthcare facility in Surabaya. This study was conducted in a hospital in
Surabaya. Fifteen MDR-TB patients were recruited by purposive sampling and were
interviewed semi-structurally and audiotaped. The research data were further analyzed using
thematic analysis.
Results: Topics generated were Interaction of Provider-Patient, Lack of Human resources, and
Inadequate Hospital Facilities. Research data from the participants were conveyed word by
word, collected, defined, coded, and arranged into each theme. The process of collecting the
research data was done by developing codes and themes. Patients’ satisfaction of healthcare
services also an important factor in long-term care of MDR-TB patients.
Conclusions: Healthcare services can be improved by including healthcare worker resource
and facilities and health workers understand the problems experienced by MDR-TB patients to
increase satisfaction while providing the services. | en_US |
