Pengaruh Total Quality Management (TQM), Sistem Pengukuran Kinerja, dan Komitmen Organisasi terhadap Kinerja Manajerial (Studi Empiris pada PT. KERETA API INDONESIA (PERSERO) DAOP 9 JEMBER

Abstract

This research entitled “The effect of applying total quality management (TQM), performance measurement system, and organization commitment to the managerial performance. The object is PT.KERETA API INDONESIA (PERSERO) DAOP 9 JEMBER . The variable of this research is variable of pplying total quality management (TQM), Performance measurement system, and organization commitment as independent variable and managerial performance as dependent variable. The objective of this research is to know the effect of applying total quality management (TQM), Performance measurement system, and organization commitment to the managerial performance. The data collection of this research is done by spreading questionair to the 40 managerial in PT. KERETA API INDONESIA (PERSERO) DAOP 9 JEMBER. The research method of this research multiple linier regression analysis, classical analysis assumption and hypothesis test (t-test). The measurement scale of this research is likert scale and the scale is 1 up to 5 starting with very less appropriate statement. The result of linier regression analysis show applying total quality management (TQM), Performance measurement system, and organization commitment that have significan impact to the managerial performance