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dc.contributor.authorMUSMEDI, Didik Pudjo
dc.contributor.authorGUSMINTO, Eka Bambang
dc.contributor.authorOKTAVIA, Lidya
dc.date.accessioned2022-08-09T01:18:34Z
dc.date.available2022-08-09T01:18:34Z
dc.date.issued2018-07-01
dc.identifier.govdocKODEPRODI810201#Manajemen
dc.identifier.urihttps://repository.unej.ac.id/xmlui/handle/123456789/108738
dc.description.abstractOjek Online in Indonesia has been gaining so many attention because of its efficiency and effectiveness to overcame traffic in Indonesia. Without doubt those attention attract so many people to compete in the same field of business. Many competitors means tight competition. This study aims to improve service quality of ojek online non-specific based application in jember by identifying its customer needs and translating it into service design. The object of this study is three non-specific application based ojek online company in Jember. QFD is one method that is capable to translate customer needs into service design. The popular tools of QFD is House of Quality matrix. This matrix will help to identify which of many needs of customer that’s most demanded by the customer by its rating of importance. FMEA applied to make sure that service design of QFD will meets the customer needs.en_US
dc.language.isoenen_US
dc.publisherInternational Journal of Science and Research (IJSR)en_US
dc.subjectQFDen_US
dc.subjectFMEAen_US
dc.subjectService Designen_US
dc.subjectService Qualityen_US
dc.titleThe Implementation of QFD and FMEA in Order to Improve Ojek Online Service Quality Based on Non-Specific Application in Jemberen_US
dc.typeArticleen_US


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