Tingkat Kepuasan Pasien terhadap Pencabutan Gigi oleh Mahasiswa Profesi di Klinik Bedah Mulut RSGM Universitas Jember

Abstract

Backgrounds: Patient satisfaction with dental care is a comparison between the perceptions of care received by expectations before getting treatment. There are five dimensions of service quality that influence of patient satisfaction. They are tangibles, empathy, reliability, responsiveness and assurance using Likert scale. Objective: To observe the level of patient satisfaction concerning with service of tooth extraction in oral surgery clinic. Method: These sample was making use of purposive sampling method, which 33 were adopted for sample. The patient with anterior mandible tooth extraction was used as the sample and filled the informed consent agreement. Data are collected by doing interview using questionnaires. Results and Conclusion: Result showed patient satisfaction with dimensions of tangibles 98.5%, the dimension of assurance 87.9%, the dimension of reliability 81.2%, the dimension of empathy 75.8%, dimension of responsiveness 71%. Both aspects of empathy and responsiveness need improvement priorities.