PENGARUH IMBALAN BAGI HASIL DAN PELAYANAN TERHADAP KEPUASAN NASABAH TABUNGAN MUDHARABAH PADA BANK SYARIAH MANDIRI CABANG BANYUWANGI

Abstract

This research aims to know the impact of return and service toward customer satisfaction mudharabah savings on Shariah Mandiri Banks branch Banyuwangi.The respondents of the research is mudharabah savings client has been a customer for at least 3 mounts and taken by either using a purposive sampling technique as much as 50 respondents.Data collection is done by spreading the questionnaire on Shariah Mandiri Bank branch Banyuwangi.The data obtained are than processed and analyzed with the SPSS version 15.Data analysis tools using multiple linier regression with the level of statistical significance α=5%. The test results showed that the relationship between reward for savings toward customer satisfactions mudharabah savings has a positive. The service toward customer satisfaction mudharabah savings also positively impact