Implementation of ISO 9001: 2008 Increasing Work Discipline and Employees Performance in Library of Library University Jember

Abstract

Jember University Library implements Sistem Manajenen Mutu(SMM) ISO 9001: 2008 which is oriented towards discipline and employee performance since 2008. One of the efforts of Library University of Jember in the implementation of ISO 9001: 2008 is to improve the quality of products or services, work discipline and employee performance. This study aims to prove the influence of ISO 9001: 2008 implementation on work discipline and performance in Jember University Library This research uses explanatory research method with quantitative approach. The population includes all employees of Library University of Jember for 50 people using total sampling technique then all employees of University Library of Jember become sample of research. The results showed that the Implementation of ISO 9001: 2008 significantly influenced 23 subjects (46%) ie the presence frequency indicator. Implementation of ISO 9001: 2008 has a positive effect on the work discipline of 0.000. Implementation of ISO 9001: 2008 has a significant effect on employee performance of 19 research subjects (38%) that is in the indicator of pride as an employee at the University Library of Jember and positively positive to the performance of 0.902.Keywords: ISO 9001: 2008, work discipline, performance